Latest Version
20.07 Safe to install
20.07 Safe to install
VMware RemoteHelp™ is a remote support application that provides the convenience of securely sharing your screen with customer support representatives in real-time. Initiating a remote session is effortless: just download the application and input the 4-digit pin furnished by the support agent. As a user, you have the flexibility to pause or terminate remote sessions at your discretion.
It is important to note that VMware RemoteHelp is designed as a general support tool and is not specifically tailored for VMware products. For technical assistance related to VMware products and services, we recommend visiting www.vmware.com/support.
Overview
VMware RemoteHelp is a Freeware software in the category Business developed by AirWatch, LLC.
The latest version of VMware RemoteHelp is 20.07, released on 09/25/2024. It was initially added to our database on 09/25/2024.
VMware RemoteHelp runs on the following operating systems: iOS.
Users of VMware RemoteHelp gave it a rating of 5 out of 5 stars.
Pros
- User-friendly interface that simplifies remote support
- Robust security measures to protect sensitive data
- Integration with AirWatch platform for streamlined management
- Cross-device compatibility, allows support for various devices
- Real-time chat functionality for improved communication between agents and users
- Efficient troubleshooting tools that help diagnose problems quickly
- Customizable settings to fit organizational needs
Cons
- Requires a stable internet connection for optimal performance
- Potentially high costs depending on licensing and usage models
- Learning curve for less tech-savvy users
- Limited offline functionality when not connected to the internet
- May require additional training or setup time for IT staff
- Reliance on AirWatch ecosystem may not suit all organizations
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